Frequent Asked Questions

We provide various factory-direct wholesale patio fire pit furniture like the below:

• Hearth products like fireplaces and fire pit tables.
• Cooking products like outdoor grills, outdoor kitchen islands, outdoor barbeque grills, etc.
• Outdoor furniture sets include outdoor dining table sets, bistro sets, lounge chairs, sofas, and sectionals.
• Hearth accessories like fire pit kits, fire pit burners, and fire pit accessories.

We also develop new styles from time to time yearly based on our search of the patio & hearth market trends. Besides, we also provide OEM and ODM services.

Wonderfires insists on using quality materials to make durable products for our clients, including:

• Widely used metals like steel, Aluminum, and stainless steel;
• Sustainable and eco-friendly materials like culture stone, solid wood, MDF, PE wicker, etc.;
• High-end composite materials like GFRC, HDPE, etc.

Besides, our R&D team makes a great effort to search for more advanced energy-saving and eco-friendly materials to provide more cost-effective and safe products for your target market.

We study the general preferences of people and discover some general factors to consider: durability, comfort, style, and maintenance. 

Here are some of the most popular types of outdoor furniture based on the primary materials:

• Wood patio furniture: wood is a natural and elegant choice for outdoor furniture, which can withstand weather and lasts for years if treated properly. Wood patio furniture like teak wood patio furniture and acacia wood patio furniture is quite popular today.
• Wicker patio furniture: wicker outdoor furniture is a growing trendy type, widely accepted by its lightweight, durable, and cozy inviting look features, especially the wicker sofas, wicker lounge chairs, outdoor wicker sectionals, etc.
• Metal outdoor furniture: metal like Aluminum, steel, iron, and stainless steel is widely used to make outdoor furniture frames. And Aluminum outdoor furniture is one pop kind of metal outdoor furniture for its lightweight and durable advantages.

Ultimately, furniture is a more personal product, and the best type of outdoor furniture depends on the client's preference, budget, and space. And what we can do is explore more of the needs of our clients and produce more affordable and durable products to satisfy them.

Of course. You are more than welcome to visit our factory in Dongguan; feel free to contact us to book a schedule. And also no problem with the factory audit; inform us of your audit arrangement, and we will assist throughout the whole procedure.

We offer OEM & ODM services for patio & hearth products. 

If you can't find suitable styles on our website, you can contact our sales representatives for the latest catalog or provide the types you want to see whether we can make them for you.

Yes. Our excellent R&D team is our core competence and offers a complete custom-design service. You can contact our sales representatives to request custom design services.

We generally offer customized services of size, finish, materials, color, and fabric based on our current patterns. 

Such changes may increase manufacturing costs, and our experienced sales representatives will remind you accordingly.

Yes. We are authorized with the certificates like CSA, CE, UKCA, and AGA for the primary patio & hearth markets.

Plus, we have the only inspection lab in the niche authorized by CSA Group in China.

You can contact our sales representative for exact copies.

Wonderfires always stick to providing durable, quality, and trendy products to our clients, and to ensure the quality, design, and comfort of our products, the Wonderfires team strictly follows below rules:

• High-quality raw material supply. We keep a stable relationship with all our good raw material suppliers. Besides, our research department keeps developing more durable, high-security, and economical materials that can withstand outdoor & heating conditions to provide comfort for years. 
• Rigorous production standard. Our rigorous quality control process ensures our products meet our standards and specifications before it leaves our factory. 
• Keep track of customer needs and trendy designs. Our R&D team works closely with our clients to understand their needs and preferences and create customized solutions that suit their style and budget.

Our best proof is the approval of major brands like COSTCO, Realflame, Macy's, the Home Depot, Firegear, Walmart, Owlee, Bunnings, and so on.

Our products have been exported to wholesalers, retailers, and major brands in North America, Canada, Europe, Australia, South Africa, and the Middle East over the past 20+ years.

We also cooperate with major brands like COSTCO, Realflame, Macy's, the Home Depot, Walmart, Firegear, Owlee, Bunnings, etc.

You can contact our sales representatives to learn more about our clients in your country.

But sorry that we could not advise you of the product information, as we strictly adhere to the confidentiality terms with our clients, just as we will do with you.

Our sales representative will update your order status regularly after you place it. If there is any emergency, they will contact you the first time to ensure you are aware of the latest updates on your order.

It depends.

• For a problem like a shipment delay, you can contact your sale representative for assistance, like delay loading.
• For a problem like additional documents required by the carrier, you can contact with sale representative, who will assist in preparing the related documents.

We will try our best to ensure you finally receive the perfect products.

Please get in touch with our sale representative with specific details immediately. 

We will take responsibility for it, whether quality or a packing problem. 

We will follow the process and discuss a satisfactory solution with you.